return Information

We hope you will be satisfied with your purchase, but if you change your mind or the item does not suit you, the order can be returned in full or in part.
Our online store operates in full compliance with the law. You have the right to return goods purchased from our online store within 14 days after receiving the item.
How to Arrange a Return

• Carefully pack the item.
• You can send the return via a shipping company or bring it to our pickup point.
• Please inform us that you would like to return or exchange the item by phone at +972509349934 or contact us via Telegram, WhatsApp, or Instagram.

Return Requirements

• The item must not have been used.
• The packaging and appearance must be fully preserved, with no signs of wear or dirt.
• Protective stickers, tags, and labels must be intact.

Please note that the return of goods of proper quality is arranged and paid for by the customer, except in cases of manufacturing defects or faulty items. The shipping cost for returns is determined by the carrier and may differ from the delivery cost you previously paid when placing the order.
Processing Time and Refunds
After we receive the returned goods, processing and refund transfer may take up to 10 business days. However, we always do our best to process returns as quickly as possible.
If the purchase was paid for by bank card, the refund will be issued to the same card used for payment. The time it takes for funds to appear depends on your card-issuing bank and may take from 3 to 7 business days. If the funds have not been returned within the expected time, please contact your bank.
Exchange
To exchange an item, you need to place a new order on the website and arrange the return of the unsuitable item.